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The Advantages of Using PBX System in a Business
The term PBX stand for private branch exchange. A pbx system can be used in a company for the communication process. Using a PBX system allows people to communicate. They are able to exchange information with the people inside the organization and also with the people on the outside world. Communication is made possible by using the different channels available in the PBX that include a voice over the IP and the Analog. The Analog or the ISDN, the voice over the IP can be used as the communication channel in the PBX.
One Is able to connect more phone than the ones that are physical. its special feature ids the free calls for the people who are using this system. There are also some special characteristics that include the transfers, voice mails, and ACD call queues.
The PBX phone systems are normally available as hosted, or virtual solutions. There are some that can be used as ones one hardware which are in-house solutions. PBX systems are normally very flexible than the proprietary systems. This is because they are using the open standards and also interfaces. There are phones nowadays that are made of hardware that is not expensive and also that can be replaced by a closed system.
A PBX phone system has a lot of benefits which one enjoys while using it. Some of the advantages include centralization of control, this is so because it acts as a receptionist where all the calls in to your organization are directed to one number. This means that instead of including a long list of the many individual numbers in an advertisement. Instead of using this individual numbers a PBX system can be used.
Another advantage is that there is automation. A receptionist who directs the many calls is not needed where there is a PBX system. It works in such a way that there is an auto attendant who directs you to dial a particular number.
A PBX system also is available in a PBX system. Its special features are not possible while just using a normal phone. If you are invited to another meeting while waiting for an important call in another office. One can just set the PBX system in such a way that the PBX system can forward the calls to another phone if the phone has rang several times.
There is a variable access of calls in the company thus there is minimal interruption in the company. There is different access in the different extensions while using the PBX control. There is also cost monitoring the PBX system keeps logs of all the incoming and also all the outgoing calls, this allows you know the number of calls your business received within a given period.